What to do if something goes wrong
When you rent a vehicle from us, we are there for you if something goes wrong.
Our vehicles are maintained with care to keep them safe and reliable. Even so, something can go wrong on the road through no fault of your own. For those situations we offer roadside assistance.
In that case, please call: 0320 413 342
— available 24 hours a day
What does our roadside assistance cover?
Our aim is to get you back on the road as quickly as possible. Depending on how serious the problem is, we either repair the vehicle on the spot or provide a replacement. You can also use this service, against payment, if the problem was caused by you.
Damage or an accident
If you are involved in an accident, follow the usual procedure:
- If nobody is injured, fill in the accident form you will find in the vehicle.
- Inform us within 24 hours.
- If the vehicle can no longer be driven, we will provide a replacement.
Beyond that, our rental conditions apply.
Frequently asked questions
Who do I call if I break down?
Call 0320 413 342. That number is available 24 hours a day. We arrange the roadside assistance ourselves.
What do I do after an accident?
If nobody is injured, fill in the accident form you will find in the vehicle and let us know within 24 hours. For damage claims we need a fully completed and signed European accident statement.
Will I get a replacement vehicle?
If the vehicle can no longer be driven, we provide a replacement. Depending on the situation we either repair it on the spot or bring you another vehicle.
What if the breakdown was my own fault?
We will still help you, against payment. Do call us; we will think along with you.